Shipping/return

We strive to deliver every order to your full satisfaction. However, it can happen that an item doesn’t fit properly or doesn’t meet your expectations. No worries – you have the option to return it within 14 days of receipt.

On this page you will find all information about our shipping costs, return process, and what to do in case of damage or incorrect delivery. This way we ensure a smooth and fair handling of your order.

Shipping costs

• Shipping costs apply unless otherwise indicated during checkout.

• These costs are clearly displayed during the purchase process.

Returns

• Please inspect the goods before signing with the courier and report any issues immediately. Without this report, we cannot process complaints or exchanges.

• You have the right to return an item within 14 days of receipt, provided it is unused and in its original packaging.

• Return shipping costs are at the customer’s expense, unless the seller is at fault (e.g., wrong item delivered or defect upon receipt).

• For returns from outside the Netherlands, all shipping and customs costs are the customer’s responsibility.

• When returning, please enclose a note with:

  • Order number

  • Name

  • Reason for return

Return addresses

• General return address (for the Netherlands and other countries):
  Rijksweg 71
  6271 AC Gulpen
  The Netherlands

• Return address for customers from Germany and other EU countries:
  Schulstraße 34a
  53949 Dahlem
  Germany

Please choose the address closest to your location. Always include your order number, name, and reason for return.